-
2006
October
Sales Assistant - Lush Cosmetics
Creating a great In-store Experience
- Key Interactions - Consumers face-to-face
- Key Resources - Regular Customers, Online Customer Forum
- Key Action - Translating product terms into other languages, as majority of customers were tourists
-
2007
October
Customer Service Team Member - Abel & Cole
Providing Customers a personal and attentive service
- Key Interactions - Consumers via telephone and email
- Teams Liaised with - Logistics, Buying
- Key Achievment - First member of Team to receive 100% in Mystery Shopper Call
-
2008
September
Outbound Calling Specialist - Abel & Cole
Improving Customer Retention
- Key Interactions - Consumers via telephone
- Teams Liaised with - Marketing, Sales
- Key Achievement - Highest number of Sales within the first month of joining the team
-
2009
May
Customer Service Agent - TelecityGroup
Customer Perception Gathering
- Key Interactions - B2B Clients via telephone
- Teams Liaised with - Operations, Sales
- Key Action - Reporting to Senior Management on achievement of Customer Charter Targets, and comparing results to level of Client Satisfaction.
-
2011
November
Merchant Services Advisor - LivingSocial
Supporting the relationship between LivingSocial and Participating Merchants
- Key Interactions - Partnering Merchants
- Teams Liaised with - Customer Services, Production, Finance
- Key Action - Reaching out to Merchants to answer queries, issues and advise on how to maximise the potential of advertising with LivingSocial.
-
2012
May
Customer Service Advisor - Shutl/eBay Local
Proactively liaising with many stakeholders in order to provide an excellent level of service
- Key Interactions - Consumers, Retail Partners, Suppliers
- Teams Liaised with - Marketing, Engineering
- Key Action - Monitoring Social Media channels and responding to Customer feedback
-
2013
January
Operations Adminstrator - Shutl/eBay Local
Operations Jack of all trades
- Key Interactions - Consumers, Retail Partners, Suppliers
- Teams Liaised with - Engineering, Sales, Product, Engineering
- Key Action - Regression Testing, and providing feedback to Product and Engineering teams on new features
-
June
General Assembly London
- Took part in 'Programming for Non-Programmers' workshop in order to improve communiction with Engineering team at Shutl.
-
- Regularly attended workshops on HTML, CSS and JavaScript
-
2014
- Enrolled in Web Development Immersive
-
October
Startup Institute
- Enrolled in Product & Design Track
-
2015