Pooja Bangar

  • My Persona
  • Work Experience
  • Contact

A journey from Customer Service to Front End!

  • 2006

    October

    Sales Assistant - Lush Cosmetics

    Creating a great In-store Experience
    • Key Interactions - Consumers face-to-face
    • Key Resources - Regular Customers, Online Customer Forum
    • Key Action - Translating product terms into other languages, as majority of customers were tourists
  • 2007

    October

    Customer Service Team Member - Abel & Cole

    Providing Customers a personal and attentive service
    • Key Interactions - Consumers via telephone and email
    • Teams Liaised with - Logistics, Buying
    • Key Achievment - First member of Team to receive 100% in Mystery Shopper Call
  • 2008

    September

    Outbound Calling Specialist - Abel & Cole

    Improving Customer Retention
    • Key Interactions - Consumers via telephone
    • Teams Liaised with - Marketing, Sales
    • Key Achievement - Highest number of Sales within the first month of joining the team
  • 2009

    May

    Customer Service Agent - TelecityGroup

    Customer Perception Gathering
    • Key Interactions - B2B Clients via telephone
    • Teams Liaised with - Operations, Sales
    • Key Action - Reporting to Senior Management on achievement of Customer Charter Targets, and comparing results to level of Client Satisfaction.
  • 2011

    November

    Merchant Services Advisor - LivingSocial

    Supporting the relationship between LivingSocial and Participating Merchants
    • Key Interactions - Partnering Merchants
    • Teams Liaised with - Customer Services, Production, Finance
    • Key Action - Reaching out to Merchants to answer queries, issues and advise on how to maximise the potential of advertising with LivingSocial.
  • 2012

    May

    Customer Service Advisor - Shutl/eBay Local

    Proactively liaising with many stakeholders in order to provide an excellent level of service
    • Key Interactions - Consumers, Retail Partners, Suppliers
    • Teams Liaised with - Marketing, Engineering
    • Key Action - Monitoring Social Media channels and responding to Customer feedback
  • 2013

    January

    Operations Adminstrator - Shutl/eBay Local

    Operations Jack of all trades
    • Key Interactions - Consumers, Retail Partners, Suppliers
    • Teams Liaised with - Engineering, Sales, Product, Engineering
    • Key Action - Regression Testing, and providing feedback to Product and Engineering teams on new features
  • June

    General Assembly London

    • Took part in 'Programming for Non-Programmers' workshop in order to improve communiction with Engineering team at Shutl.
  • November

    CodeBar London

    • Regularly attended workshops on HTML, CSS and JavaScript
  • 2014

    March

    CareerFoundry

    • Enrolled in Web Development Immersive
  • October

    Startup Institute

    • Enrolled in Product & Design Track
  • 2015

    Front End whizz kid!